Privacy Policy

1. Information We Collect

We collect the information you provide voluntarily when you:

• Create an account
• Use the virtual try-on and buy credits
• Contact us

This information may include:

• Username and email address
• Date of birth, used to check the minimum age, and gender (provided when you sign up)
• The photos you upload and the try-on images generated from them (see section 8)
• A technical log of each try-on generation (date, how it was made, the Google region that processed it and the result)
• Messages you send us through the contact form
• Payment information (processed by Stripe; we do not have access to full payment details)
• Website usage data (cookies, IP address, pages visited)

We also use AI to:

• Offer personalized recommendations
• Improve the website and user experience

Try Mee is reserved for people aged 15 or over. We ask for your date of birth when you sign up and we do not knowingly collect data from anyone under 15. If we learn that an account belongs to a person under 15, we delete it together with its data. If you are a parent and believe your child has created an account, write to contact@trymee.eu.

2. How We Use Your Data

Your data is used to:

• Provide the virtual try-on and manage your account and credits (performance of our contract with you)
• Check that you meet the minimum age of 15 (our legal obligations towards minors)
• Answer your requests and provide customer support, including by looking at the photos and try-ons concerned by your request (performance of the contract)
• Keep the service safe: detect and handle abuse, unlawful content and rights holders' removal requests (our legitimate interest and our legal obligations)
• Enhance the website and provide AI-powered personalized experiences (our legitimate interest, or your consent where cookies are involved)
• Comply with legal and tax obligations (legal obligation)

3. Data Sharing

We do not sell or rent your information to third parties.

We may share your data with:

• Shopify, the platform on which merchants install our try-on button on their product pages
• Legal authorities when required by law
• Stripe, for the payment of credit purchases
• Google Cloud (Vertex AI), to generate the virtual try-on images
• OVH SAS, which hosts our servers and the data stored on them (France)
• The authorised members of the Try Mee team, who can see some of your data as explained in section 8

4. Cookies

Our website uses cookies and similar technologies for two purposes:

• Strictly necessary operation: keep you signed in, secure forms, remember your language and your choices (no consent required)
• Audience measurement with a tool we host ourselves (Rybbit), only if you accept analytics

Only strictly necessary cookies are set until you choose. You can change your choices at any time on the page linked below or in your browser settings.

Cookie Policy

5. Security

We implement technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.

6. Data Retention

We retain your data only for as long as necessary:

• Website usage data: 13 months
• Account data, including your date of birth: for as long as your account exists
• Photos, models and try-on results: until you delete them or delete your account
• Technical log of try-on generations (date, source, Google region and result): 12 months
• Garment images taken from shop pages (browser extension): 30 days (the try-on keeps the result, the product title and the link)
• Credit purchase and transaction records: 10 years (accounting obligations)

7. Your Rights

Under applicable law (including the GDPR), you have the right to:

• Access your data
• Request correction or deletion of your data
• Request data portability
• Object to or restrict processing
• Withdraw your consent at any time, where processing is based on it (for example analytics cookies)
• Give instructions about what happens to your data after your death

To exercise your rights, contact us at contact@trymee.eu. We reply within one month.

You can also file a complaint with the CNIL (www.cnil.fr, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07) or the relevant data protection authorities.

8. Virtual try-on, your photos and AI

The virtual try-on lets you see how a garment could look on you. To provide it, we process the images you submit.

This includes:

• The photos of yourself ("models") that you upload or take with your camera
• The images of the garments you choose and, when you use the browser extension or paste a link, the address (URL) and title of the product page
• The try-on images generated from these photos, and the name you give to each try-on
• Your credit balance and the history of credits bought, used and refunded

Merchants who use Shopify can install our try-on button on their product pages. When you use that button on a merchant's store, your photo and the garment image are processed as described in this section to generate the try-on.

When you use the browser extension, the garment image comes from the website of the shop you are visiting and may show a model. We use it only to generate your try-on: we do not analyse or identify the person shown. We delete shop images from our servers 30 days after the try-on; the try-on keeps the result, the product title and the link to the page.

To generate a try-on, your photo and the garment image are sent to Google Cloud (Vertex AI), our AI service provider, which processes them on our behalf solely to produce the result.

Google processes your photos and the garment images on our behalf. According to Google's terms for Vertex AI, it does not use them to train its models without our permission, which we have not given. Google may keep them for a short time (for example in a temporary cache) and may use them to detect abuse, as its terms describe.

Some members of the Try Mee team can see your photos. The photos you upload (your models), the try-on images generated from them and your profile details (username, email, date of birth and gender) are visible to our authorised administrators in our back office. They look at them only when needed to: help you with a request or a technical problem, check a report of abuse or unlawful content, handle a rights holder's removal request, and keep the service secure. We do not review photos systematically, we do not show them to other users (the exceptions are a try-on made on a partner shop's page, and a try-on of yours that you choose to share with a public link: it shows only the result image and its name, and you can turn the link off at any time) and we do not use them to train artificial intelligence models.

Access is limited to the few authorised team members who need it for these purposes, and they are bound by confidentiality. The legal bases are described in section 2. You can object to this processing or ask us to delete your photos at any time (see section 7).

We do not use your photos for facial recognition or to identify you.

Our providers may process data outside the European Economic Area. In that case the transfer is covered by appropriate safeguards, such as the European Commission's standard contractual clauses.

You can delete your models and your try-on results at any time from your account (My models and My gallery). You can also ask us to delete your account and all associated data at contact@trymee.eu.

9. Credits and payments

Credit purchases are paid through Stripe, which processes your payment on a secure page. We never see or store your full card number. We keep a record of each transaction (credit pack, amount, date and credits granted) to provide your credits, handle support requests and meet our accounting obligations.

10. Policy Updates

We may update this Privacy Policy from time to time. The "Last updated" date will always indicate the latest version.